Returns Policy

We are striving to satisfy the requests of our customers concerning the quality of our products and purchasing process.

If you are not satisfied with your order or the purchased goods do not correspond to your request, it is possible to make a return within 14 days from the reception of the order.

Only a customer has a right for the return. A person who received our product as a gift cannot make a return.

The refund is processed into the bank account from which the payment was made within 7 days after we receive the parcel at our warehouse.

A customer has a right to exchange or return the purchased products within 14 days after the transfer of goods upon the following conditions:

Making a return or exchange of the goods the delivery charges are fully covered by a customer (to and from a customer)

To return or change an item, please to contact us via email with topic «Return % order № …» and we will send you an instruction with all necessary information


Refunds are made to the bank card from which payment was made. After taking the goods to the supplier’s warehouse in proper condition, the funds will be credited to your account within 7 (seven) days. Terms will depend on your bank.

Knitted People LTD

71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ